GENERAL FAQ

FAQ:

Q: What happens once I place my order?
A: You will receive a love letter from us (confirmation email) with your order number and order info. Once the items have been shipped you will then receive an additional email with tracking information. We get that you’re desperate to know when your products will arrive, so we will do our best to keep you informed!

Q: Do your products contain any nut oils?
A: Oh yes, we do have a few! Our products contain Argan Oil and Almond Oil. If you have any allergies, make sure to check the full ingredient list before use and always test a small patch before use.

Q: How long will my order take to arrive?
A: Once you have placed your order, we aim to have it dispatched within 48 hours. 

Please allow up to 3 business days for dispatch if your order is placed on a weekend or public holiday. 
Please allow up to 3-4 days for dispatch during peak sale times. We aim to get it you to you as soon we can! 

After dispatch your order is in the hands of the courier/shipping company. You can check your tracking number for estimated delivery times.

Q: How much does shipping cost?
A: We try to make the shipping costs as low as possible for our amazing customers. FREE STANDARD SHIPPING WITHIN AUS FOR ORDERS OVER $100

Australian Standard = $9

Australian Express = $12

International Standard = $20

International Express = $30

Q: Do you ship internationally?
A: We are currently sending Summer Skin within Australia and also NZ, USA, Canada, UK and selected European countries. 

Q: What do I do if I made an error when placing my order?
A: Don’t worry, it happens to the best of us! If you have made an error while making a purchase, please email info@summerskinau.com as soon as possible and we will try our very best to help. Unfortunately, if we have already processed your order for shipping then it is out of our hands. If you need further information, please see our Returns Policy.

Q: Can I use sunscreen with the “All In One Oil”?
A: Absolutely – go ahead and pop our oil over the sunscreen. Make sure to do your homework and find a natural zinc based product. Just know that this will stop the burn but also the vitamin D in take… our oil will help to keep your skin hydrated and juicy while in the sun.

Q: When should I use the “Hydrating Cream”?
A: We recommend daily use to keep your skin soft, smooth and bright all year round. BUT WHEN? Morning, night, after sun exposure, after showering ETC...  You’re welcome!

Q:  Can I use Summer Skin if I have sensitive skin?
A: Of course! Our product is developed with natural ingredients. Our products are especially designed for soothing and nourishing and may help with sensitive skin or skin inflammations. We always recommend doing a test patch first just in case - everyone’s skin reacts differently to different ingredients. 

Q: Can I use Summer Skin if I am pregnant?
A:  We highly recommend our all natural “All In One Oil” for your growing belly. We suggest doing a patch test first just in case - everyone’s skin reacts differently to different ingredients. If all is well then go for it - get glowing mumma! 

Q: What is your fragrance?
A: Our fragrance is naturally derived, which means it only contains ingredients from a natural origin. Extracts of essential oils are used to create our own unique scent. People can still react to essential oils, so that’s why we always recommend you patch test just to be sure.  

Q: Can I use your products on my face?
A: Our current Summer Skin range is designed for intense body hydration but that doesn’t mean you can’t use our products on your face. There are no nasties in our products but some people find that body moisturisers are too thick and fragrant for the face, so try a patch test before applying to the whole face. Our ‘All In One Oil’ is all natural and full of nourishing and healing ingredients which is great for dry skin types. We here at Summer Skin use it occasionally as a super hydrating face oil at night. In the end it comes down to personal taste and personal skin types.

Q: Do your products contain any nasties?
A: Hell no! Our products contain no parabens, PEGs, sulfates (SLS/SLES), GMOs, mineral oils, petrolatum or synthetic colours. Yuck!

Q: Are your products tested on animals?
A: Never, ever tested on animals! 

Q: Where is Summer Skin made?
A: Australia mate!

Q: Is your packaging recyclable?
A: It sure is! Our packaging is made from the most commonly recycled plastic which is also considered one of the safest forms of plastic. Even our shipping boxes are 100% recyclable so please make sure you always remember to recycle your empty bottles and shipping boxes. Lets all do our part for the environment!