FAQ

FAQ:

Q: What happens once I place my order?
A: Keep an eye on your inbox, we'll send a confirmation email with your order number and information. Once the items have been shipped you will then receive an additional email with tracking information.

Q: Do your products contain any nut oils?
A: Yes! Our products contain argan oil and almond oil. If you have any allergies, please check the full ingredient list before use and always patch test prior.

Q: How long will my order take to arrive?
A: We aim to have your order dispatched within 48 hours. Please allow up to 3 business days for dispatch if your order is placed on a weekend or public holiday. Peak sale times may assume shipping delays however we will always keep you informed. After dispatch, your order is in the hands of the courier/shipping company. Check your tracking number for estimated delivery times.

Q: How much does shipping cost?
A:FREE STANDARD SHIPPING WITHIN AUS FOR ORDERS OVER $70
Australian Standard = $4
Australian Express = $12
International Standard = $20
International Express = $30

Q: Do you ship internationally?
A: We currently ship Summer Skin within Australia, NZ, USA, Canada, UK and selected European countries.

Q: What do I do if I made an error when placing my order?
A: Don’t worry! If you have made an error while making a purchase please email info@summerskinau.com as soon as possible. Unfortunately, if we have already processed your order for shipping we will be unable to alter the order. For further information, please see our Returns Policy.

Q: Can I use sunscreen with the “Skin Repairing Oil”?
A: Absolutely – use our oil over your sunscreen. Make sure to find a natural zinc-based product. This will protect from harsh UV rays but also the vitamin D intake, and our oil will help to keep your skin hydrated and plump while in the sun.

Q: When should I use the “The Complete Hydrator”?
A: We recommend daily use to keep your skin soft, smooth and bright all year 'round. Use any time of the day – morning, night, after sun exposure, after showering, etc.

Q:  Can I use Summer Skin if I have sensitive skin?
A: 100%! Our products are developed with natural ingredients and are specially designed to be soothing and nourishing. This can help with sensitive skin and/or skin inflammations. We always recommend doing a patch test first – everyone’s skin reacts differently to ingredients.

Q: Can I use Summer Skin if I am pregnant?
A: Absolutely! Our range is pregnancy friendly. We highly recommend our 100% natural Skin Repairing Oil for your growing belly. It will help keep skin nourished and hydrated as it stretches

Q: Can I use your products on my face?
A: Most of our products are multi-use and suited to both face and body when applicable. There are no nasties in our products and they are both rejuvenating and hydrating.

Q: Do your products contain any nasties?
A: We kicked nasties to the curb. Our products contain no parabens, PEGs, sulfates (SLS/SLES), GMOs, mineral oils, petrolatum or synthetic colours.

Q: Are your products tested on animals?
A: Our products are never, ever tested on animals.

Q: Where is Summer Skin made?
A: We are proudly Australian-made.

Q: Is your packaging recyclable?
A: It sure is! Our packaging is made from the most commonly recycled plastic which is also considered one of the safest forms of plastic. Even our shipping boxes are 100% recyclable so please make sure to remember to recycle your empty bottles and shipping boxes. Preserving the environment is a core principle of our brand.